Shipping Policy

Order Processing

All orders require 5-7 business days for processing. Processing time does not include shipping time. During sales, periods of high order volume, holidays, or promotional periods, processing may take up to 10 business days.

Orders will only be processed once payment has been fully confirmed and cleared.

Preorder Items

Select products may occasionally be offered for preorder. Preorder processing times will be clearly stated on the product page at the time of purchase.

For our current release, the Indian Soft Curl 5x5 Closure is a preorder item and requires up to 10 business days for processing before shipment.

Please note that the preorder processing period does not include shipping time. Once your preorder has completed processing and has been shipped, the shipping timeframe selected at checkout will begin.

If your order contains both preorder and in-stock items, your order may be shipped together once the preorder item is ready.

By purchasing a preorder item, you acknowledge and agree to the processing timeframe stated on the product page. Please plan accordingly when ordering for hair appointments, events, vacations, or other time-sensitive occasions.

Preorder status applies only to products specifically identified as “Preorder.” All other products will follow our standard processing timeframe unless otherwise stated.

Shipping Methods

We currently offer the following domestic shipping options:

Express Shipping

  • Estimated delivery: 2 business days after your order has been processed and shipped.

  • Cost: $25.00

Please note that shipping timeframes begin after your order has completed the processing period. Processing time and shipping time are separate.

All U.S. orders are shipped via FedEx and require a signature upon delivery to ensure safe delivery.

Route Package Protection

At checkout, we strongly encourage customers to add Route Package Protection. Route protects your shipment in the event your package is lost, stolen, or damaged during transit.

If Route Protection is not added, The Bundletique is not responsible for lost or stolen packages once they have been shipped and marked delivered.

Carrier Delays

In rare cases, shipping carriers may experience transit delays. Please note that The Bundletique is not responsible for delays caused by the shipping carrier or acts of nature.

Refunds or chargebacks will not be honored due to shipping delays caused by these circumstances.

Undeliverable, Lost, or Returned Packages

If a package cannot be delivered and is sent back to The Bundletique, it is usually due to incorrect or incomplete shipping information provided at checkout. In these cases, the tracking will show “Return to Sender.”

This may occur for several reasons, including:

  • The shipping address entered does not exist

  • The address was entered incorrectly or misspelled

  • Important details such as apartment, building, or suite number were not included

  • The carrier was unable to safely deliver the package

  • The recipient has moved

  • The package was refused upon delivery

Returned shipments will be restocked, and customers will receive store credit in the form of an E-Gift Card. The store credit amount will be minus the original shipping cost. 

Please note that shipping charges and route protection fees are non-refundable.

Returned orders cannot be reshipped. Instead, customers must place a new order using the store credit issued. Product availability and pricing are not guaranteed to remain the same at the time of reorder.